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Front Desk Agent
Job description
- Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, inspecting guest room prior to arrival and ensuring the guests have a pleasant stay and smooth checkout.
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handle monetary transactions.
- Maintains customers privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Skilled in the use of front office equipment and ability to type.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Job Type: Part-time
Job Type: Part-time
Salary: From $15.50 per hour
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends only
Ability to commute/relocate:
- Inglewood, CA 90304: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Job Type: Part-time
Salary: $15.50 - $16.00 per hour
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekend availability
- Weekends only
Supplemental pay types:
Job Type: Part-time
Salary: From $15.50 per hour
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage storage, transportation arrangements, and other requests
- Handle guest complaints or concerns and escalate issues as necessary
- Maintain a clean and organized front desk area
Requirements:
- Excellent communication and customer service skills
- Proficient in using phone systems and computerized reservation systems
- Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in a similar role is preferred but not required
We offer competitive pay rates, flexible scheduling options, and opportunities for career growth within our organization. If you are a friendly, outgoing individual with a passion for providing exceptional guest service, we would love to hear from you.
Please submit your resume and contact information to apply for this position.
Job Type: Part-time
Pay: From $15.50 per hour
Schedule:
- 8 hour shift
- Night shift
Ability to commute/relocate:
- Inglewood, CA 90304: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
