Axiom is hiring a Customer Experience Manager to join our Claims and Customer Service Team. The right candidate will be responsible for developing and implementing strategies to enhance the overall customer experience by training and developing specialists on home and electronics warranties and helping to build a network of service providers.
About Axiom Product Administration
Named one of the fastest growing private companies in St. Louis by the St. Louis Business Journal, ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019, annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022, and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2022, Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.
Job Responsibilities
- Oversee the entire claims process, from the moment a claim is filed to its resolution
- Lead a team of claims adjusters and support staff, ensuring that the claims process is smooth, efficient, and customer focused
- Analyze claims data to identify areas for improvement, develop policies and procedures to streamline the claims process, and collaborate with other departments, such as customer service and marketing, to improve the overall customer experience
- Responsible for building relationships and partnerships to develop a service network that can deliver the best possible service to our customers
- Play a pivotal role in shaping our culture and ensuring that our customer experience is top-notch
- Analyze claims data to identify areas for improvement and make recommendations for process enhancements
- Always think forward and identify new ways to enhance the customer experience during the claims process
- Drive a customer-focused culture across the company by leading by example
- Ensure that the claims process adheres to all regulatory and compliance requirements
Qualifications
- High School Diploma, technical school, or equivalent experience
- At least 5 years of experience in claims management within the home warranty industry
- Proficient use of Microsoft and web-based applications
- Exceptional problem-solving and conflict resolution skills
- Detail-oriented and excellent time management skills
- Strong written and verbal communication skills
- Ability to work under pressure and in a fast-paced environment
- Ability to work a hybrid schedule if you live with in 50 miles of our headquarters, in O'Fallon, Missouri. If more then 50 miles, then a fully remote position is negotiable.
What you’ll love about Axiom
- Comprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies
- 401K Retirement Plan with a 5% company match
- Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service
- Paid Holidays & Floating Holidays
- Casual Dress Code
- Free Roadside Assistance
- Education Reimbursement
- Childcare Reimbursement
- Paid Parental Leave
- Career advancement opportunities
- Company Sponsored Outings
To learn more about Axiom, go to www.axiomadmin.com. To apply for this position, go to www.axiomadmin.com/who-we-are/careers.
Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Experience:
- Home Warranty: 5 years (Required)
Work Location: Remote
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