Pay,Benefits, & Work Schedule
Several full-time positions available with the Fire Department, Communications Division located at 6750 Eastwood trafficway
Salary Range: $20.11-$39.56/hour
Normal Work Days/Hours: Various depending on shift
Application Deadline Date: September 11, 2023
Responsibilities
- Answers emergency and non-emergency voice, text to 911, and TDD/TTY for Fire and EMS calls.
- Obtains location, nature of the emergency and type of response required.
- Handles difficult and stressful situations with professional composure.
- Becomes credentialed as an Emergency Medical Dispatcher during on-the-job training.
- Communicates effectively with field units and other agencies using a complex two-way radio system.
- Maintains strict radio discipline, relaying incident information to Fire and EMS responders.
- Records incident information and all movements of firefighting apparatus and ambulance units, indicating the; date, time, address, location, and type of fire or emergency, the responding fire company or ambulance unit, and respective command officer.
- Receives complaints of trouble such as water and gas main leaks, streetlights out, lockouts, and hazardous material spills.
- Telephones information to proper departments or authorities.
- Tests daily and inspects fire alarm equipment within the Communications Center
- Tests outside lines to see that they are in working order
- Contacts fire stations by radio to ensure that each receiver is working.
- Performs routine custodial work as necessary in order to maintain office, kitchen, dispatch, and related facilities in a tidy condition.
- Performs related duties as required.
Qualifications
REQUIRES high school graduate or equivalent. Experience in call center, customer service and the public safety environment is highly desirable. Must pass physical examination as prescribed by the City. May be required to pass a pre-employment drug screen.
Other Information
URGENT!!! CRITICAL RECRUITMENT INFORMATION
QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010.
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).
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