Customer Service Representative (Work from Home!)


 

JOB SUMMARY:

  • Working with the consumer to resolve issues with student loans
  • Handling incoming and outgoing calls
  • Information gathering to locate new contact info
  • Negotiating payment arrangements
  • Preparing and obtaining necessary paperwork

KNOWLEDGE, SKILLS & ABILITIES:

  • Working knowledge of modern office procedures, methods, and computer equipment
  • Excellent communication skills
  • Principles and practices of customer service.
  • Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
  • Good organizational skills and attention to detail.
  • Ability to comply with rules, regulations, laws and methods as related to debt collection.
  • Work independently in the absence of immediate supervision.
  • Ability to handle and resolve recurring problems.
  • Successfully complete and pass the FDCPA test.
  • May be required to undergo and pass applicable background checks.
  • High school diploma or GED required

$16.20/hour plus $4.23 for Health and Wellness Benefits

+ Monthly Bonus Potential

*BENEFITS:

Uncapped Bonus Potential

Flex Scheduling

11 Paid Holidays

Mid-South Adjustment is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Communication method(s) used:

  • Phone

Work environment:

  • Call center

Work Remotely

  • No

Job Type: Full-time

Pay: $20.43 per hour

Shift:

  • 10 hour shift
  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Work Location: In person

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